Privacy Policy — eg4444 Bangladesh

1 Introduction

1.1 eg4444 operates the online casino and sports betting platform accessible at https://eg4444.app (the "Platform"), which is designed to serve players located in Bangladesh. eg4444 is committed to handling the personal data of all players with care, transparency, and integrity.

1.2 This Privacy Policy describes the categories of personal data that eg4444 collects, the purposes for which that data is processed, the parties with whom it may be shared, and the rights that players have in relation to their personal data.

1.3 This Privacy Policy should be read together with eg4444's Terms and Conditions and Responsible Gaming Policy, both of which are available on the Platform. Defined terms used in this Privacy Policy that are not separately defined herein shall have the meanings given to them in the Terms and Conditions.

1.4 If you have questions about how eg4444 handles your personal data, or if you wish to exercise any of your privacy rights described in this document, please contact our Data Support team at [email protected].

2 Personal Data We Collect

2.1 eg4444 collects personal data in the following categories. The specific data collected from any individual player will depend on how they interact with the Platform:

2.2 eg4444 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, except where national ID documents submitted for KYC purposes incidentally contain such information. Where this occurs, such data is used solely for age and identity verification and is not processed for any other purpose.

3 How We Collect Your Data

3.1 Directly from You: The majority of personal data collected by eg4444 is provided directly by you during account registration, KYC verification, payment processing, customer support interactions, or when you update your account profile.

3.2 Automatically: When you access and use the eg4444 Platform, certain technical and behavioural data is collected automatically through server logs, cookies, web beacons, and similar tracking technologies. This includes your IP address, device identifiers, browsing patterns within the Platform, and gaming activity data.

3.3 From Third-Party Payment Providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, eg4444 receives transaction confirmation data and payment references from those providers. eg4444 does not receive or store full payment card numbers; card data is tokenised by the relevant payment processor.

3.4 From Identity Verification Services: Where eg4444 uses third-party KYC verification providers to assist with document verification, those providers may share verification outcomes and identity match scores with eg4444. eg4444 does not receive raw biometric processing results from such providers.

3.5 From Fraud Prevention and Security Tools: eg4444 may receive risk scores, device fingerprints, and fraud indicators from security and fraud prevention partners to protect the integrity of the Platform and its players.

4 Purposes of Processing

4.1 eg4444 processes personal data for the following specific purposes:

• Account Management: Creating, maintaining, and administering your eg4444 player account, including processing login requests and managing account settings.
• Identity and Age Verification (KYC): Verifying that all players are aged 18 or above and confirming the authenticity of identity documents submitted during registration or at withdrawal.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records for your account.
• Gaming Services: Delivering the games, sports betting markets, live casino experiences, and virtual sports available on the eg4444 Platform in a functional and personalised manner.
• Responsible Gaming: Monitoring gaming behaviour to identify potential signs of problem gambling, applying deposit limits, loss limits, and self-exclusion settings as requested by players or required by our responsible gaming obligations.
• Customer Support: Responding to enquiries, complaints, and support requests submitted via email or live chat, and maintaining records of those interactions for quality and accountability purposes.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the Platform.
• Legal Compliance: Meeting applicable legal, regulatory, and financial crime compliance obligations, including record-keeping requirements and responding to lawful requests from competent authorities.
• Marketing and Promotions: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. Players may withdraw consent at any time by contacting [email protected].
• Platform Improvement: Analysing aggregated usage data to improve the performance, design, and content of the eg4444 Platform.

4.2 eg4444 will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate lawful basis for the new processing activity.

5 Legal Basis for Processing

5.1 eg4444 processes personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and eg4444 — including account creation, payment processing, and game delivery — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legal Obligation: Processing required to comply with applicable legal obligations, including anti-money laundering (AML) checks, KYC verification, and financial record retention, is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of eg4444's legitimate interests in protecting the Platform and its players, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing purposes is carried out on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

6 How We Share Your Data

6.1 eg4444 does not sell your personal data to third parties. We share your data only in the specific circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: We share transaction data with bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) solely to process deposits and withdrawals on your behalf.
• KYC and Identity Verification Providers: We share identity document images and personal details with third-party KYC service providers to verify your age and identity in compliance with our responsible gaming and anti-fraud obligations.
• Fraud Prevention and Security Partners: We share technical and behavioural data with security partners to detect and prevent fraudulent activity, account takeover, and other threats to Platform integrity.
• Game Content Providers: Game studios whose titles are hosted on the eg4444 Platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited session and gaming activity data necessary to deliver their games. Such providers act as independent data controllers in respect of their own game infrastructure.
• Legal and Regulatory Authorities: We may disclose personal data to competent authorities, law enforcement agencies, or courts where required by applicable law or a valid legal order. eg4444 will notify affected players of such disclosures where permitted to do so by law.
• Professional Advisers: We may share data with legal counsel, auditors, and accountants on a confidential basis where necessary to obtain professional advice or conduct audits.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of eg4444's business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6.2 All third parties with whom eg4444 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the purposes for which it was shared.

7 Data Retention

7.1 eg4444 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or financial compliance obligations. The following retention periods apply as a general guide:

7.2 When personal data is no longer required for any lawful purpose, eg4444 will securely delete or anonymise it in accordance with our internal data lifecycle procedures. Anonymised data that cannot be re-linked to any individual may be retained indefinitely for statistical and analytical purposes.

7.3 Where a player has been self-excluded from the Platform, eg4444 retains sufficient identifying data to ensure the self-exclusion remains effective and to prevent re-registration. This is a responsible gaming obligation and overrides standard deletion requests for the duration of the self-exclusion period.

8 Cookies and Tracking Technologies

8.1 eg4444 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies enable eg4444 to recognise your device, remember your preferences, maintain your login session, and gather usage analytics.

8.2 The following categories of cookies are used on the eg4444 Platform:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable you to log in, navigate between pages, and maintain a secure session. These cookies cannot be disabled without impairing basic Platform functionality.
• Functional Cookies: These cookies remember your preferences, such as your preferred game language, responsible gaming settings, and notification preferences, to provide a more personalised experience.
• Analytics Cookies: These cookies collect aggregated, anonymised information about how players use the Platform — such as which pages are visited most frequently and whether error messages are encountered — to help eg4444 improve Platform performance.
• Security Cookies: These cookies support fraud detection and session security functions, including device fingerprinting used to identify suspicious login attempts.

8.3 Most web browsers allow you to control cookies through their settings preferences. You may set your browser to block all cookies or to alert you when a cookie is being set. However, disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including your account login.

8.4 eg4444 does not currently use third-party advertising or retargeting cookies. If this changes, this Privacy Policy will be updated accordingly.

9 Data Security

9.1 The following security measures are in place on the eg4444 Platform:

• SSL/TLS Encryption: All data transmitted between your device and the eg4444 Platform is encrypted using 256-bit SSL/TLS encryption. This prevents interception of data in transit.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. eg4444 staff cannot view your password in plain text under any circumstances.
• OTP Verification: One-time passcodes sent to your registered Bangladeshi mobile number provide an additional layer of identity verification for sensitive account actions.
• Access Controls: Access to player personal data within eg4444's internal systems is restricted on a strict need-to-know basis. All internal data access is logged and audited.
• Infrastructure Security: eg4444's servers operate within secured data centre environments with physical access controls, network firewalls, intrusion detection systems, and regular vulnerability assessments.
• Payment Security: eg4444 does not store full payment card numbers. All card transactions are handled by PCI-DSS compliant payment processors, with only tokenised references retained by eg4444.

9.2 Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You use the Platform and transmit data at your own risk. If you believe your account security has been compromised, please contact [email protected] immediately.

9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eg4444 will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.

10 Your Privacy Rights

10.1 As a player on the eg4444 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. eg4444 will respond within 30 days of receipt of a valid request.

• Right of Access: You have the right to request a copy of the personal data that eg4444 holds about you, together with information about how that data is processed.
• Right to Rectification: You have the right to request that eg4444 correct any inaccurate or incomplete personal data held about you. You may also update certain account details directly through your account profile settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to eg4444's legal retention obligations. Note that data retained to fulfil AML, KYC, or financial compliance obligations cannot be erased until the mandatory retention period has expired.
• Right to Restriction: You have the right to request that eg4444 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is pending.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to eg4444 in a structured, commonly used, machine-readable format, where the processing is based on consent or contractual necessity.
• Right to Object: You have the right to object to processing of your personal data that is based on eg4444's legitimate interests. eg4444 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10.2 eg4444 will not charge a fee for responding to privacy rights requests except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10.3 If you are not satisfied with eg4444's response to a privacy rights request, you may escalate the matter by contacting our support team for details of the applicable escalation procedure.

11 Children's Privacy

11.1 eg4444 enforces a strict 18+ age requirement on all accounts. Age verification is conducted as part of the KYC process prior to the processing of any withdrawal request. Where eg4444 has reasonable grounds to believe that a player is under 18 years of age, the account will be suspended immediately and all associated personal data reviewed.

11.2 If eg4444 discovers that personal data has been collected from an individual under 18 years of age, that data will be deleted as soon as practicable, all associated bets and transactions will be voided, and any funds deposited will be returned to the payment method used, subject to verification.

11.3 If you are a parent or guardian and believe that your child has registered on the eg4444 Platform, please contact us immediately at [email protected] with the subject line "Underage Account Report" so that we can investigate and take appropriate action without delay.

12 Third-Party Links and Services

12.1 The eg4444 Platform may contain references to third-party game providers whose content is hosted within the Platform environment. While eg4444 takes care to work only with reputable technology partners, eg4444 is not responsible for the privacy practices or content of third-party services.

12.2 Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate their own game server infrastructure and may process limited session data in the course of delivering their games on the Platform. Players are encouraged to review the privacy policies of these providers for a full understanding of their data practices.

12.3 Payment providers including bKash, Nagad, Rocket, and Upay operate their own independent platforms and privacy frameworks. When you interact with those providers' interfaces to complete a transaction, you do so subject to their own terms and privacy policies. eg4444 does not control the data practices of these providers.

13 Updates to This Privacy Policy

13.1 eg4444 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will notify registered players via the email address associated with their account or via a prominent notice on the Platform, prior to the changes taking effect.

13.2 The "Last Updated" date displayed at the top of this document reflects the most recent revision. Minor changes — such as corrections of typographical errors or clarifications that do not alter the substance of the policy — may be made without prior notice.

13.3 Your continued use of the eg4444 Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a revised policy, please discontinue use of the Platform and contact us to close your account.

14 Contact Information

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights, please contact the eg4444 Data Support team using the details below:

14.2 All privacy rights requests should be submitted in writing to the email address above. To protect your privacy, eg4444 may need to verify your identity before acting on any request. Please include your registered email address and account username in your request to assist with verification.